Cherry White is a dynamic customer experience consultancy that aims to fulfil the needs of the customer and return the very best value on investment for any project. We help innovate and steer advance strategies and user research technical. As well as providing highly skilled design and delivery teams to enhance any stream of work. We put user experience at the forefront of our business so that your design aims are always optimised to improve your customer’s ability to understand and buy.
As Digital transformation consults, we do not limit our thinking to just digital. To fully understand the nature of change needed, you must fully comprehend the decisions that lead the customer on the journey through your system.
Customer first approach
Setting out key objectives and KPIs to measure the financial and experience rewards of a project using existing customer knowledge and feedback.
Identification and prioritisation of the customer objective. Understand how you service is currently involved in the process and categorise potential project scopes.
Using the research to design the end to end customer process and how and when is best for your service to be involved to gain the best experience.
Highlight and identification of for areas of improvement and lost opportunities. Using the latest tools in web and offline communication to build the experience of your service.
Taking all the knowledge built up to build a service that can be effect less integrated into the customers process, through technology advances.
Experience is not just system or a service, it is how you promote yourself and deal with any positive and negative scenarios.