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The Challenge
To redesign both the system that the hotel providers update their listings and the travel agencies portal to book rooms.
Branding
Strategy & Consultation
Technology & Engineering
Customer experience & Service design
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What We Did
Understanding the travel agents and their customers
Research, design and test to reduce the time it takes for room providers to update their inventory and for the travel agencies to book their rooms and offers.
We provided market research in the form or competitor analysis , market trends and customer research and satisfaction scores.